Proof of Address at King Billy Casino: Accepted Documents

A valid address document, defined

Proof of address is any official document that ties your name to your current home address. Two things have to line up: the full name printed on it and the residential address you entered when you registered. If either differs from your King Billy account, the review team flags it.

The document also has to be recent. King Billy generally wants paperwork issued within the last three months. A gas bill from last year proves nothing about where you live today, so age matters as much as the name.

Four details need to be clearly visible in the file you upload: your full name, your full residential address, the issue date, and the logo or header of the company or authority that produced it. Crop out none of these. A screenshot that hides the date or a photo that cuts off half the address gets rejected, even when the document itself is genuine.

One more point that trips people up. The address on the proof must match the address on your account, not a slightly different version of it. "Unit 4/12 George St" and "4/12 George Street" can read as a mismatch to a reviewer who is being strict. Update your account details first if you have moved.

Why does the casino bother with all this? Two reasons. Curaçao licensing rules require operators to confirm each customer's identity and residence before large payouts, and address checks help block someone from opening accounts under a name that is not theirs. It is the same logic banks use. The upside for you is that once the file passes, it stays on record and you rarely have to repeat it.

Accepted documents and how recent they must be

King Billy accepts several document types for proof of address. The table below shows the main options Australian players use, plus the maximum age the verification team expects for each.

A short rule of thumb: if a recognised company or a government body issued it, printed your name and address on it, and dated it inside the last quarter, it will almost certainly pass.

Format matters too. King Billy accepts PDF, JPG and PNG files, and there is a size limit on uploads, so a giant scan may need compressing before it goes through. A digital PDF pulled straight from your provider is the cleanest option because nothing is cropped, blurred or angled. If you only have a paper copy, photograph the whole sheet, not a partial shot. All four edges of the document should sit inside the frame with the text sharp enough to read at a glance.

The "sometimes" rows in the table are worth a note. A tenancy agreement or a driver's licence can satisfy the address check, but whether it passes depends on the reviewer and on what other documents are already on file. If you want the fastest route, lead with a utility bill or a bank statement. Keep the discretionary options as a backup.

Reasons address proof gets rejected

Most rejections have nothing to do with fraud. They come from small, fixable errors. Here are the ones the King Billy team sees most often.

• Document too old. Anything older than three months is treated as out of date. A statement from four months back will bounce even if everything else is perfect.
• Name mismatch. The bill lists a partner, a parent or a maiden name instead of the name on your account. Reviewers cannot verify a document that belongs to someone else.
• Address doesn't match. You moved and never updated your profile, or the formatting differs enough to read as a different place.
• Cropped or edited file. Cutting off the date to "tidy up" the image removes the exact field the team needs. Redacting card numbers is fine; redacting the address or date is not.
• Blurry or dark photo. A shaky phone shot where the address is unreadable counts as no proof at all.
• Wrong document type. A mobile bill, a delivery receipt or a screenshot of a website order does not qualify.

Fix the cause and re-upload. There is no penalty for a second attempt, and a clean resubmission usually clears inside the same 24-72 hour window that applies to the rest of King Billy's KYC checks.

Where to find a document that works

Most players already hold a valid proof of address without realising it. If you need one fast, these sources are quicker than waiting for the next paper bill.

• Your bank's app or website. Log in, open statements, and download the most recent PDF. It shows your name, address and date, and it is issued by a recognised institution.
• Your energy provider's portal. Electricity and gas retailers keep digital copies of every bill. Grab the latest one as a PDF.
• Your telco account. Fixed-line and NBN providers list your service address on each bill; download it straight from the account area.
• MyGov or council. A rates notice or an official government letter with your address on it is accepted and easy to save.

Upload the file exactly as the issuer produced it. A clean PDF beats a photo every time, because it is sharp, dated and impossible to misread. If you can only photograph a paper document, do it in good light on a flat surface and make sure all four corners are in frame.

Once the file is in, King Billy handles the rest. You can track progress from your account, and if anything is missing the support team lets you know which field failed rather than leaving you guessing. For the wider picture, see why the casino asks for ID, what to do if a verification was rejected, and how proof of address fits alongside the payment methods you use for deposits and cashouts.

Frequently asked questions